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The cost-benefit-analysis (CBA) serves to monetarily rate one or more solutions in order to create a basis for the decision whether to implement a measure resp. the selection out of several alternatives. Thereby, cost and benefit are descripted in monetary units.

Customer needs table

The customer needs table is a tool used to identify the fundamental customer needs and it is often apllied during Six-Sigma projects. Customer statements are being transferred into the customer needs table in order to derive the fundamental needs a product or a process result should meet.

Data collection plan

The data collection plan serves as a tool to display structured requirements designed for the data collection considering the measurands for the data material and to display the specified measurements, processes and responsibilities for the implementation/execution of the measurements.

Evaluation grid

Tool for assessing different approaches to a problem providing a basis to make decisions and make them transparent to externals.

Feedback discussion

The feedback discussion is an effective communication and management method. It consists of the conversation between two people. The conversation reflects to the feedback partner, how its performance and behavior are perceived. Feedback consists of the two elements of giving feedback and receiving feedback.

Fishbowl (also: inner-/outer circle method)

In an inner circle a question is discussed, while participants in the outer circle listen. The participants of the outer circle can switch into the inner circle to join the discussion.


Gannt chart is a tool of the project management that shows the time sequence of activities and milestones in the form of bars on a timeline.

Measurement matrix

A measurement matrix creates a structured approach to verify potential causes. In the matrix, possible influencing factors are matched with output measurement parameters. The goal is to identify the influencing factors with the likely largest effect on the output quantity and to further analyze them.

Morphologische Matrix

Systematic creativity technique for the development and examination of various options.

Priority array

The Priority array is a tool for rating options or ideas and is often applied for decision making. Therefore, each characteristic is measured in a pairwise comparison by means of numbers and so prioritised.

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