![](https://werkzeugkasten.deutschebahn.com/wp-content/uploads/2018/07/CTQ-150x150.png)
CTQ-Table
CTQ is a service or product feature that satisfies the key requirements of a customer. Single CTQs are summarized in the CTQ-Table. This table is partially based on the VOC plan.
CTQ = Critical to quality
VOC = Voice of customer
CTQ is a service or product feature that satisfies the key requirements of a customer. Single CTQs are summarized in the CTQ-Table. This table is partially based on the VOC plan.
CTQ = Critical to quality
VOC = Voice of customer