Stakeholder analysis
The stakeholder analysis is a tool to identify and classify the stakeholders of a project. Identifying the stakeholders’ attitude towards the project is the main aim, in order to derive actions which influence the stakeholders’ attitude positively.
Swimlane
A swim lane is a visual element which is used in process flow diagrams or flowcharts to visualize the responsibilities for sub-processes of a business process.
Time analysis
The time analysis represents a helpful method to quantify single process steps during an analysis.
Utility analysis
Utility analysis is a quantitative evaluation method where multiple non-monetary action alternatives are analyzed and rated according to their attractiveness. This should facilitate the decision making process.
VOC plan
The so called VOC plan is meant to illustrate the requirements a customer has on the provided product or service. On the other hand, it reflects how these are perceived by the customer.