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Effort

high
medium
low

Complexity

hard
middle
easy

These are all tools with effort "medium"!

Swimlane

A swim lane is a visual element which is used in process flow diagrams or flowcharts to visualize the responsibilities for sub-processes of a business process.


Time analysis

The time analysis represents a helpful method to quantify single process steps during an analysis.


Utility analysis

Utility analysis is a quantitative evaluation method where multiple non-monetary action alternatives are analyzed and rated according to their attractiveness. This should facilitate the decision making process.


VOC plan

The so called VOC plan is meant to illustrate the requirements a customer has on the provided product or service. On the other hand, it reflects how these are perceived by the customer.